CONSUMER RIGHTS & REFUND POLICY
By using the homishlife.com website and placing an order on this website, the user accepts the general terms and conditions as well as the rules and regulations of the relevant Distance Selling Act.
The provisions of the Consumer Protection Act No. 6502 and the Distance Selling Ordinance (RG: 27.11.2014 / 29188) as well as other relevant laws concerning sales and delivery of products shell apply.
The fees for shipment of the ordered products shall be generally paid by the buyer, unless the parties agree in writing otherwise.
Each delivery takes place within the legal period of 30 days to the address and / or organization specified by the buyer. If the delivery does not take place within the specified period, the buyer can withdraw from the contract.
The seller undertakes to deliver the purchased products in full and in accordance with the specifications given in the order. If there are related documents such as guarantee certificates or user manuals, these must be enclosed with the delivery.
If delivered products are defective or damaged, the customer must notify the seller in writing within 3 days of delivery of the goods. The purchase price will be refunded within 14 days after the goods have been properly returned to the buyer.
DEFAULT OF PAYMENT OF PURCHASE PRICE
If the buyer does not pay the purchase price of a product or an order or if he cancels the payment afterwards, the seller is not obliged to deliver the ordered goods.
UNAUTHORIZED USE OF A CREDIT CARD
If, after the delivery of an order, it turns out that the buyer has used a credit card unauthorized or improperly and for these or similar reasons the agreed purchase price is not paid to the seller by the bank or financial institution concerned, the buyer is obliged to pay the contractually owed amount to the seller in another way within 3 days.
IMPOSSIBILITY OF DELIVERY
In the event of the impossibility of delivery or the impossibility of delivery within the stipulated period, the seller is obliged to notify the buyer of this. In this case, the buyer can choose between the following options:
a) Revocation of the order and withdrawal from the contract. In this case, the seller undertakes to reimburse payments already made back to the sender’s account within a period of 14 days after the cancellation.
b) Substitute delivery of a similar equivalent product, if possible.
c) Acceptance of a later delivery date after the reason for the hindrance has ceased.
DUTY OF CARE OF THE BUYER
The buyer must check the contractually delivered goods immediately upon receipt. Damaged, broken or torn packages should not be accepted by the buyer. The delivered goods are otherwise considered to be undamaged and intact, unless the customer notifies the seller in writing of existing defects or deficiencies within 3 days of receipt. Should the buyer exercise his right of withdrawal, the BUYER must wrap the purchased products carefully and adequately protected and may no longer use them. The buyer must enclose the invoice with the return.
RIGHT OF REVOCATION
The RECIPIENT can exercise his right to withdraw from the contract within 14 (fourteen) days from the date of delivery. The goods can be returned without any legal liability and without justification. The SELLER must be informed about this using the contact information provided.
Exception: Products with individual branding or with the name or initials of the customer, or products that have been specially manufactured for the customer in another way, are excluded from the right of withdrawal.
CONTACT INFORMATION FOR THE RIGHT OF WITHDRAWEL OF THE BUYER
Company:Smal Gayrimenkul Bilişim Hizmetleri Anonim Şirketi
Addrese:Göztepe Mah. Batışehir Cad. Batışehir Sitesi K Blok No: 2/2/042 Bağcılar İstanbul
DURATION OF THE RIGHT OF WITHDRAWAL:
If the buyer purchases a product, the withdrawal period of 14 days begins from the date of delivery. The costs of exercising the right of withdrawal are borne by the SELLER.
In order to exercise the right of withdrawal, the buyer must inform the SELLER of his withdrawal in writing by registered letter, fax or email within 14 (fourteen) days. The product in question must not fall into the category of special products for which the right of withdrawal cannot be exercised.
USE OF THE RIGHT OF WITHDRAWEL
If the customer makes use of his right of withdrawal, he must properly return the product in question to the seller along with the original invoice received and the fully completed return slip.
The right of withdrawal cannot be exercised for products that are specially manufactured.
The goods must be returned in full, including any accessories. A refund of the purchase price is only possible if the goods are returned in full.
CONDITIONS OF REIMBURSEMENT
The SELLER is obliged to reimburse the purchase price within 14 days of receipt of the declaration of cancellation or receipt of the return if the buyer has returned the goods within 20 days of delivery. Products with the name printed on them are custom-made and cannot be returned.