FAQ

Please take a look at our frequently asked questions.

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Shopping Information

Where we ship?

Tekktech ships worldwide. Shipping restrictions may apply to certain items. Select and update your shipping destination on the product page to see details.

What shipping service is use?

Tekktech uses a variety of shipping providers. The carrier will be selected based on several factors, including the shipping destination and item weight. We are unable to accommodate requests for specific carriers at this time. We do not currently offer expedited shipping options

How much does shipping cost?

For orders over $249, standard shipping is FREE

For orders shipping outside of Turkey, the shipping cost will vary depending on the destination country, weight, and cost of the item.

Note that all items bringing from outside of Turkey are subject to duties and taxes upon arrival to the destination country.

Can I change my shipping address?

We cannot guarantee that the shipping address can be changed once the order has been placed. There is typically a small window of time when the order is processing where we can update the address before it ships out. Please contact us info@tekktech.com

How can I track my order?

You will receive a shipment confirmation email with tracking information once your order is shipped.

My order says it’s shipped, but I don’t see any movement on the tracking.

Please keep in mind that it can take up to 24 hours for your tracking information to update once you receive it. If you still don’t see any information after this time, please contact us info@tekktech.com

Payment information

Payment methods

In addition to Visa, MasterCard, PayPal. Tekktech also accepts payment CyrptoCurrency.

Sales Tax

The amount of sales tax charged is based on several factors, including the type of item purchased, the buyer’s delivery address, shipping costs, and current tax rates per local and state laws. If applicable, sales tax will be added upon selecting your shipping address at checkout. Tax will be refunded for returned items.

Orders and Returns

How do I check the status of my order?

To check the status of your order, go to Order History and locate your order number. If you have further questions about your order, please contact info@tekktech.com

Can I cancel my order?

We cannot guarantee that orders can be canceled once they are placed. There is typically a small window of time when the order is processing where we may be able to cancel. Please contact info@tekktech.com ASAP after placing your order if you would like to request to cancel it.

 

Can I modify my order?

Unfortunately, orders cannot be modified once they have been placed

Are there any extra fees that will be applied to my order?

For international orders shipping (note that all items bringing from outside of Turkey )., in addition to shipping costs assessed during checkout, you will be responsible for payment of additional applicable customs duties and/or taxes upon arrival to the destination country. Unfortunately, we cannot estimate the cost of these, as they are dependent on the destination country, product type and order value. Duties and tax payments are the responsibility of the customer and cannot be refunded.

Returns

All returned items must be in new condition with original tags and packaging intact. Note that you have to pay the shipping cost of returned products.